VP/Field CTO, GTM - Telecommunications

About the Role

As a Field CTO – Telecommunications, you will be the architect of NewRocket's growth strategy in the telco sector — shaping how we go to market, what we offer, and how we win. You will define and build industry-specific offerings grounded in the real business process challenges facing telecommunications operators, and partner with Product Marketing to translate those offerings into pipeline-generating programs that elevate NewRocket's presence in the industry.

This is a strategic, senior, client-facing role that combines industry thought leadership, offering development, and executive-level client engagement. You will be the person who ensures NewRocket has a compelling, differentiated point of view in telecommunications — spanning AI-powered industry solutions and targeted data offerings — and that it consistently drives top-of-funnel activity and competitive wins.

What You'll Do

Shape the Telco Go-to-Market

Define NewRocket's offering strategy for the telecommunications industry, identifying the highest-value business process problems where NewRocket can deliver differentiated outcomes.
Partner with Marketing to develop industry-specific messaging, positioning, and content — including thought leadership, solution briefs, campaign assets, and event presence — that generates awareness and top-of-funnel pipeline.
Represent NewRocket's telco point of view externally through speaking engagements, industry forums (TM Forum, GSMA), white papers, and executive roundtables.
Monitor industry trends — BSS/OSS modernization, 5G monetization, AI-driven network operations, agentic AI, cloud-native transformation — and translate them into timely, relevant go-to-market narratives.

Architect AI Industry Solutions

Design and architect AI-powered solutions purpose-built for the telecommunications industry — including agentic AI workflows, predictive operations, intelligent process automation, and AI-assisted customer and network management.
Define how AI capabilities map to specific telco business processes — for example, AI-driven fault prediction and resolution in network operations, intelligent order fallout management in service fulfillment, dynamic resource reassignment in field operations.
Develop AI solutions that are aligned with ServiceNow’s broad capability areas, that integrate with existing BSS/OSS and network environments, clearly defining data inputs, model requirements, workflow orchestration, and business outcome metrics.
Stay current on the evolving AI and agentic landscape — including large language models, AI agents, and multi-model orchestration — and translate these into credible, practical applications for telco clients.
Work with NewRocket's internal AI capabilities (including the Intelligent Agent Crew and NewRocket Intelligence) to apply and extend proprietary assets in telco-specific contexts.

Define Targeted Data Offerings

Identify and design data offerings specific to the telecommunications industry — addressing the data challenges, gaps, and opportunities that sit behind every major telco transformation initiative.
Define telco-specific data products and frameworks across key domains:

Network data: topology, performance KPIs/KQIs, CDRs/xDRs, alarm and event streams, and network inventory datasets.
Customer & product data: subscriber profiles, product catalog structures, service configurations, and entitlement data.
Operational data: trouble ticket histories, SLA breach records, workforce management data, and field service records.

Architect data integration and management frameworks — including data strategies and data quality approaches — that enable AI, analytics, and operational intelligence use cases.
Partner with clients to define data strategies that turn underutilized telco data assets into measurable business value.

Build Industry-Specific Offerings

Design and develop telco-specific offerings tied to core telecommunications business processes, including order management, service fulfillment, network assurance, trouble-to-resolve, revenue assurance, and fraud management — as well as AI-powered and data-driven extensions of these processes.
Define offering frameworks that span business process design, solution

VP/Field CTO, GTM - Telecommunications at NewRocket