About the Team

Mountain Community Online School is a tuition-free, public online charter school serving North Carolina students in grades 4–8.

We are currently seeking a Student Success Coach, who manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and guidelines. Serves as the primary contact for new students and families, communicating frequently and addressing questions or concerns to ensure a strong start to school. This role also provides oversight of educational interventions and supports to targeted student populations to assist with increased engagement, student learning outcomes, and successful completion of school (or grade level standards).

Please note – while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events.

ELIGIBILITY: Open to residents of North Carolina

About the Opportunity

Support new and returning students and families through the onboarding process and completion of required tasks
Maintain weekly open office hours/help sessions to support new students and families
Make welcome calls (in coordination with homeroom teacher)
Follow up on non-completion items for new students
Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
Participate in the Admissions Counseling process for applicants and students
- Review transcripts
- Assist students and families with course selection
- Answer questions about the school program
Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
Conduct conferences with parents and students, both in person and over the phone as needed
Prepare for and/or attend student gatherings
Maintain accurate documentation of student performance, progress, needs, and academic support
Participate in and coordinate the development of pertinent professional development activities
Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
Perform other duties as assigned

About You

Bachelor’s degree in education, social services, or related field
Prior experience working as a teacher tutor, counselor, or mentor to youth
Prior marketing experience including social media, events, and communications
Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
Excellent verbal and written communication skills
Strong data collection and analysis skills
Understanding of and ability to manage confidential information
Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
Ability to work with a distributed workforce and clientele
Ability to pass state and federal background checks

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for

Virtual Student Success Coach at ACCEL Schools