About NewRocket

NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading
organizations solve their toughest operations and customer experience challenges and navigate change with
confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry
Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the
Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket,
people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and
support professional growth for individuals and teams.

NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than
50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise
adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that
embed Claude deeply into a client's workflows and accelerate time-to-value from pilot through scaled

production use.

Technology Trainer – Anthropic Enablement

Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training
curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best
practices, and integration patterns.
Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification
assessments, and recorded content.
Structure content using sound instructional design principles so training drives retention and behavior
change, not just information transfer.
Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content
on a regular cadence.

Technical Enablement & Delivery

Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site
workshops, offsites, conferences) — to internal delivery teams, partners, and clients.
Tailor enablement content to different audiences, from non-technical business users to developers and
solution architects.
Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns,
and confidently field unscripted technical questions.
Provide office hours and follow-up technical support to reinforce learning after formal sessions.
Certification & Program Ownership
Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency
across 101 and 201 tracks.
Design assessments that measure real, applied competency rather than passive completion.
Track certification status, completion rates, and training effectiveness metrics; report on program health to
practice leadership.

Cross-Functional Collaboration

Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and
prioritize training that drives adoption.
Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.
Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).

Technology & Platform Landscape

Area Tools & Technologies
Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint,
Claude Cowork, Claude Tag (Slack)
Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling,
MCP (Model Context Protocol), Agent SDK
Integration & Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG
pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning,
Zoom/Webex/Teams virtual delivery

Certification & Assessment

NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab
environments (sandboxed Claude workspaces)
Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia),
Miro/Mural for workshops

Qualifications

Required

3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a
related customer-facing technical role.
<

Technology Trainer – Anthropic Enablement at NewRocket