Success Manager (Client Success, Cold Email & Startup Operations) – Remote

Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings across U.S. time zones

About the Role

At Pavago, one of our clients is hiring a Success Manager to own the entire post-sale client experience—from onboarding and campaign execution to client retention, satisfaction, and long-term success.

This is not a project management role.

You’ll be fully accountable for client outcomes, campaign performance, and delivery quality while working in a fast-moving startup environment where priorities evolve quickly and ownership is expected.

You’ll partner closely with the founder, developers, and outreach team to ensure cold email campaigns consistently deliver results while building scalable client success processes as the company grows.

If you thrive in startups, enjoy solving complex client challenges, and understand both the strategic and technical side of cold email operations, this role is an excellent fit.

What You’ll Own

Client Success & Relationship Management

Serve as the primary point of contact for a portfolio of 20–30 active clients.
Lead onboarding calls, strategy sessions, and recurring client meetings.
Build trusted relationships with founders and executive stakeholders.
Manage client expectations through proactive communication.
Identify risks early and implement strategies to prevent churn.
Own long-term client satisfaction, retention, and account health.

Campaign Performance & Optimization

Review, diagnose, and improve underperforming cold email campaigns.
Troubleshoot:

Deliverability issues
Inbox placement
Domain health
Prospect list quality
Email copy performance

Perform quality assurance before campaign launches.
Continuously optimize campaigns to improve client outcomes.
Monitor campaign performance and recommend improvements proactively.

Processes, Documentation & Delivery

Build and improve client delivery documentation as the business scales.
Develop practical playbooks and standard operating procedures (SOPs).
Track:

SLAs
Client health
Delivery quality
Operational standards

Help establish scalable systems that support company growth.

Cross-Functional Collaboration

Partner with developers to resolve technical and infrastructure issues.
Coordinate closely with outreach specialists on campaign execution.
Report directly to the founder on:

Client health
Delivery performance
Risks
Opportunities for improvement

Align internal teams to ensure exceptional client outcomes.

What Makes You a Strong Fit

You’ve worked in fast-growing startups where adaptability and ownership are essential.
You take responsibility for results instead of waiting for perfect processes.
You communicate confidently with founders, executives, and technical teams.
You enjoy solving operational problems and improving systems.
You balance strategic thinking with hands-on execution.
You thrive in fast-paced, evolving environments.

Required Experience & Skills

Experience

Experience leading:

Client Success
Client Delivery
Operations
Account Management

Experience in startups or early-stage companies.
Background in:

Cold email agencies
Lead generation
Outbound sales environments

Technical Skills

Hands-on expertise in:

Cold email strategy
Deliverability
Inbox warm-up
Email copywriting
List quality optimization

Ability to write and optimize cold email copy.
Understanding of:

APIs
Automation workflows
Data integrations

Daily practical use of AI tools to improve operational efficiency.

Communication & Leadership

Strong stakeholder management and communication skills.
Excellent written and verbal English.
Comfortable working directly with founders and leadership teams.
Strong problem-solving and decision-making abilities.

Nice-to-Have

Experience using:

Instantly
Smartlead
Apollo
HubSpot

Success Manager at Pavago