Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

About the Role

We are seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT) — our enterprise platform for governing, securing, and managing AI agents, models, and workflows across the organization. You'll work at the intersection of platform development, AI governance, and enterprise architecture, helping us discover, govern, and scale AI initiatives responsibly.

Responsibilities

Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent
Develop and maintain integrations with third-party AI platforms (e.g., AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio) via the Service Graph Connector framework
Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls
Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies
Monitor and support AI Agent Fabric protocols (MCP, A2A) for secure cross-agent communication
Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub)
Support version control, rollback, and quality assurance processes for custom AI skills

Required Qualifications

5+ years of ServiceNow development experience, including scripting and Studio/App Engine
Strong working knowledge of CMDB and CSDM, including CI classes, relationships, and data health management
Experience with Flow Designer, IntegrationHub, and Service Graph Connectors
Hands-on experience with ACLs, role design, and persona-based access control
Experience with plugin/scope management, including activation sequencing and dependency mapping
Understanding of AI/agentic concepts: AI agents, LLMs, skills, and orchestration frameworks
Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents
Strong analytical and troubleshooting skills across complex, multi-system integrations
Excellent communication skills, with the ability to work cross-functionally with governance, risk, security, and compliance stakeholders

Preferred Qualifications

Direct experience implementing or administering ServiceNow AI Control Tower (AICT)
Knowledge of AI governance, risk, and compliance (IRM/GRC) concepts
Familiarity with AI Agent Fabric protocols (MCP, A2A)
Experience integrating with third-party AI/ML platforms (Azure OpenAI, AWS Bedrock, GCP Vertex AI, etc.)
ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist)
Completion of ServiceNow's AI Control Tower Implementation Bootcamp or equivalent training

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA i

ServiceNow AI Developer at NTT DATA