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Sitting within HappyCo’s mobile product team, the Senior Product Designer, Mobile Experience focuses on the tools frontline property teams use every day to conduct inspections, complete preventive maintenance, resolve work orders, and capture high‑quality property data directly from the field. These experiences must work under pressure, in poor connectivity, and with little tolerance for friction.

You will own complex mobile workflows end to end — from discovery through delivery and beyond launch — working as part of a product triad alongside the team’s Product Manager and Engineering Lead. Together, you will help define the team’s roadmap, priorities, and trade-offs in alignment with company goals, product strategy, and long-term vision. Within this triad, you will be responsible for shaping how emerging technologies, particularly AI‑powered experiences, reduce effort, improve accuracy, and accelerate outcomes for frontline users and the businesses they support. The work requires high autonomy, speed, and a willingness to break down silos across product areas to deliver cohesive, scalable experiences.

The role suits a designer who demonstrates high‑impact judgment and broad ownership, operating independently regardless of title or formal level. It calls for comfort with experimentation, thoughtful use of AI to increase both user value and internal efficiency, and a day‑to‑day commitment to customer obsession.

With direct access to thousands of daily mobile users, success depends on turning customer exposure into visible, actionable insight and regularly sharing patterns and outcomes with teams across HappyCo to inform decisions beyond the mobile surface.

What You'll Do | Design Ownership & Impact

Own and evolve core mobile workflows used daily by maintenance and property teams in the field.
Co-author and articulate a clear mobile product experience vision in partnership with Product Management and Design Leadership, and act as a long-term champion for that vision as the product evolves.
Design for real-world constraints: offline usage, unreliable connectivity, performance limitations, device variability, and speed under pressure.
Identify and drive improvements across product boundaries, not just within a single product team or feature.
Translate complex operational problems into simple, resilient, mobile-first solutions.

What You'll Do | Customer Obsession

Develop a deep understanding of how maintenance technicians, asset managers, and property managers actually work, rather than how we assume they work.
Run timely, pragmatic research including interviews, usability testing, and lightweight validation loops.
Bring real customer context, such as quotes, workflows, edge cases, and observed behaviours, into everyday product discussions.
Balance customer needs with business goals, technical constraints, and operational realities.
Challenge solutions that are technically impressive or user-friendly in isolation but misaligned with business outcomes or strategic priorities.

What You'll Do | Design Execution & Speed

Design, prototype, test, and iterate quickly using high-fidelity mobile prototypes.
Leverage AI-driven tools to accelerate ideation, exploration, validation, synthesis, and delivery as part of your daily workflow.
Balance speed with judgment, delivering work that is high quality, scalable, and grounded in evidence.
Deliver meaningful customer-facing improvements within your first month.

What You'll Do | Product Signals & Insight

Own the design perspective on mobile product instrumentation, ensuring key workflows are measurable and observable.
Partner with Product and Engineering to define meaningful mobile UX metrics (e.g. task completion, time-on-task, drop-offs, retries, adoption).
Regularly monitor and analyze product usage data to identify patterns, friction points, and emerging behaviours.
Translate insights into clear hypotheses and concrete design actions.
Validate whether shipped changes improve outcomes and iterate based on evidence.

What You'll Do | Making Customer Insight Visible

Regularly synthesize and share customer insights from mobile usage data, research, and field fee

Senior Product Designer, Mobile Experience at HappyCo