We Move Fast, Think on Our Feet, and Have Fun Doing It!

At Eleven, we thrive on solving complex challenges and pushing boundaries. We work at a rapid pace, embracing change, and staying laser-focused on delivering exceptional value to our customers.

We’re looking for visionary problem-solvers who excel in dynamic environments, embrace AI tools in streamlining work processes, adapt quickly, and drive innovation. If you love thinking outside the box, collaborating with top-tier talent, and having fun while making an impact—let’s talk!

Position Overview:

This role is a dual-focus technical leadership position within our Engineering organization: leading company-wide AI productivity initiatives and contributing as a senior software engineer to our core product. You will design, build, and maintain AI-powered workflows and tools that accelerate delivery and raise quality across engineering and other departments. You will develop and execute training strategies that bring all employees along in adopting AI effectively and securely. This role contributes to a globally distributed SaaS platform used around the world to effortlessly and securely connect guests and residents (and all their devices) to the internet with an at-home Wi-Fi experience. Our platform serves a variety of markets. From hotels and multi-family residences to campgrounds and college campuses, every day, tens of millions of people benefit from the services we provide.

As a Senior AI Engineer, you will stay at the cutting edge of AI technology, evaluate and introduce new tools and patterns to the organization, champion security-first practices in a rapidly evolving AI landscape, and continue to contribute hands-on to the development of our cloud-native platform.

Reporting Relationships:

This role reports to a Senior Engineering Manager and has no direct reports. Provides AI and technical leadership across all engineering teams and partners with other departments on AI adoption initiatives.

Essential Job Functions & Core Responsibilities:

AI Leadership & Productivity

Design, build, and maintain AI-powered workflows, tools, and automation that improve productivity, code quality, and operational efficiency across engineering and other departments
Evaluate, prototype, and introduce cutting-edge AI technologies, frameworks, and patterns (including agentic AI, LLM orchestration, and multi-step reasoning) into company workflows
Develop and execute AI training strategies and enablement programs for employees across the organization, ensuring teams can effectively and responsibly adopt AI tools
Establish and maintain security guardrails, governance policies, and best practices for AI usage company-wide, accounting for the rapidly evolving threat and compliance landscape
Stay continuously informed on advancements in AI/ML tooling, foundation models, and development practices—serving as the organization's subject matter expert and go-to resource
Manage AI-related vendor and tech partner relationships, evaluating tools and platforms for fit, security, and cost-effectiveness

Core Product Engineering

Architect, design, and implement scalable, secure cloud-native solutions on AWS that handle high transaction volumes across multi-tenant environments
Work closely with the lead architect and other principal and senior engineers to lead technical strategy and provide architectural guidance across multiple engineering teams and projects
Champion security-first development practices, ensuring sensitive data handling meets compliance and industry standards across all services
Drive end-to-end solution ownership—from requirements and architecture through implementation, deployment, and operational excellence
Mentor and develop engineers at all levels, fostering a culture of technical excellence, continuous learning, and innovation
Lead cross-functional initiatives and projects, collaborating with product management, UX, and engineering leadership to deliver business outcomes
Design and maintain event-driven, serverless architectures using AWS services (Lambda, DynamoDB, EventBridge, API Gateway, Step Functions, etc.)
Establish and evolve engineering standards, patterns, and best practices that scale with the organization
Identify and incorporate security requirements throughout the software development lifecycle
Lead software and infrastructure optimization efforts that translate directly into reduced cloud spend and operational costs
Work within Agile methodology with two-week sprints
Participate in on-call rotation
Other duties as assigned

Working Conditions:

This role routinely uses standard office equipment such as computers, phones, and printers. This job opera

Senior AI Engineer at Eleven