We are sharing a specialised full-time remote opportunity for India-based technical customer success professionals experienced in user support, web application debugging, SaaS issue investigation, AI tool troubleshooting, documentation, and clear written communication.

This role supports current and upcoming remote customer success and technical support needs focused on helping platform users move smoothly through applications, interviews, offer acceptance, onboarding, and payment-related workflows. Selected professionals will investigate user-reported issues, troubleshoot technical problems, coordinate with engineering teams, and provide clear, warm, precise support communication.

Key Responsibilities

Professionals in this role may contribute to:

User Support & Issue Investigation

Investigate user-reported issues end to end, including reproducing bugs and identifying likely causes
Distinguish between UX friction, model behavior edge cases, system defects, configuration issues, and user guidance needs
Provide clear, professional, and friendly responses to users seeking help
Maintain an upbeat, precise, and empathetic communication style while resolving support requests efficiently

Technical Debugging & Engineering Triage

Debug modern web application issues using logs, telemetry, browser tools, network inspection, and database queries where appropriate
Triage issues with sound judgment and escalate true engineering defects when needed
Resolve non-engineering issues through configuration updates, prompt refinement, documentation, or clear user instructions
Collaborate with engineering and product teams to improve resolution speed and user experience

Documentation, Patterns & Process Improvement

Surface recurring issue patterns, user friction points, and product risks to technical stakeholders
Create clear documentation, internal notes, and runbooks to reduce repeat questions and improve support quality
Track issue categories and communicate findings in a structured, actionable way
Support consistent, high-quality user experience across application, interview, onboarding, and payment workflows

Ideal Profile

Strong candidates may have:

Current location in India
Strong technical customer success, technical support, product support, or customer engineering experience
Ability to debug modern web applications and SaaS-style products
Degree in computer science, software engineering, information systems, or a related technical field from a strong institution, or comparable hands-on technical experience
Experience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies
2–5 years of experience supporting customers on web applications, AI tools, or technical SaaS products
Strong written English communication skills at a near-native or native level
Comfort communicating with enthusiasm, empathy, professionalism, and precision
Ability to work reliably in a full-time remote role

Technical Background May Include:

Experience with logs, telemetry, browser developer tools, database queries, network inspection, and web application debugging
Familiarity with AI systems, LLMs, agents, generative models, prompt workflows, or AI product behavior
Ability to understand model outputs, failure modes, hallucinations, feedback loops, and user-facing AI issues
Familiarity with AI APIs such as OpenAI or Anthropic, or agent frameworks such as LangChain, AutoGPT, or similar tools
Experience at a high-growth technology startup or fast-moving technical product environment may be especially valuable

Educational Background

Academic backgrounds in computer science, software engineering, information systems, data science, human-computer interaction, or related technical fields may be relevant
Equivalent experience in technical customer success, SaaS support, product support, web application debugging, or AI tooling may also be valuable
Strong written communication ability and technical judgment are especially important for this role

Nice to Have

Experience supporting AI-led interviews, assessment workflows, creator/talent platforms, marketplace platforms, or high-volume user applications
Experience writing internal support documentation, troubleshooting guides, macros, help center content, or runbooks
Comfort working directly with engineering and product teams
Experience with AI product testing, prompt behavior analysis, or agent-style workflows
Prior experience in a startup environment requiring fast issue resolution and high ownership

Remote | India-Based Technical Customer Success Engineer — $25K–$40K/year at 24-MAG