Work Setup:Remote - Philippines

Schedule:US hours, Eastern time

Equipment:Company Provided

Type of Contract:Full-Time

Job Summary:TheHITL Quality Analystis responsible for evaluating AI-generated outputs against established quality standards to ensure accuracy, consistency, and compliance with organizational requirements. This role identifies, classifies, and tracks defects, analyzes quality trends, and collaborates with cross-functional stakeholders to drive continuous improvements that enhance AI performance and operational effectiveness.

What does a day in the life of a Quality Analyst look like?

Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies
Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives
Maintain accurate quality records, defect logs, and resolution tracking to ensure findings are documented and monitored through completion
Analyze quality metrics, defect trends, and performance data to identify recurring issues, operational risks, and opportunities for improvement
Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support timely issue resolution
Validate the effectiveness of corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations
Support the development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies
Prepare reports, dashboards, and performance summaries that provide actionable insights to operational and business stakeholders
Participate in calibration sessions to promote consistent evaluation practices and maintain scoring accuracy across reviewers
Identify opportunities to improve quality processes, reporting, evaluation consistency, and operational performance through continuous improvement initiatives
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned

What are the required qualifications of a Quality Analyst?

Minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field
Experience evaluating work against defined quality standards, scorecards, policies, or operational procedures
Experience identifying, categorizing, documenting, and tracking defects or quality issues to support performance improvement initiatives
Experience conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency is preferred
Experience analyzing quality metrics, trends, and operational data to identify improvement opportunities and recurring issues
Strong analytical and critical-thinking skills with the ability to identify patterns, evaluate root causes, and recommend improvements
Strong written and verbal communication skills with the ability to clearly document findings and communicate recommendations to cross-functional stakeholders
Strong organizational and time management skills with the ability to manage multiple priorities while maintaining evaluation accuracy and consistency
Ability to work independently and collaboratively in a fast-paced environment while maintaining objectivity and attention to detail
Commitment to quality, operational excellence, continuous improvement, and data-driven decision-making

Ninja Perks and Benefits

*Full time employees

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO coverage starting on Day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Beautiful office space with a free lunch provided daily for onsite employees
Employee Referral Program

Experienceinfinite funso you can haveinfi

Work Setup:Remote - Philippines

Schedule:US hours, Eastern time

Type of Contract:Full-Time

Perform other duties as assigned

Ninja Perks and Benefits

*Full time employees

Competitive compensation

Life Insurance

HMO coverage starting on Day 1

Paid time off, birthday leave

Bonus and incentive plans

Employee Referral Program

Quality Analyst at SupportNinja