Location: USA Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer, AI Architect to design and implement the latest Generative AI based solution, reporting directly to the Head of Architecture. This role includes working with the innovation team and other Principal engineers. As an architect, the engineer will be instrumental in shaping the AI vision of LivePerson.

You Will: Key Responsibilities & Impact

Architect and build next-generation Conversational AI products that push the boundaries of what's possible
Lead and mentor engineering teams, setting technical direction and best practices
Partner with Product to shape requirements and translate vision into scalable solutions
Design cloud-native architectures that are resilient, scalable, and built for the future
Integrate cutting-edge AI tools and services, championing their adoption across the team
Drive engineering excellence through comprehensive test automation and quality-first delivery

You Have: Required Skills & Qualifications

13+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus)
Bachelor's or Master's degree in Computer Science, Communications, or related field
7+ years designing and architecting enterprise-grade SaaS Products
5+ years shipping AI products to production
Deep experience with cloud platforms (GCP experience is a plus)
Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
Proven track record leading engineering team as technical expert

The salary range for this role will be between $190,000 - $210,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

Health & Wellbeing

Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

Financial Security & Growth

401(k) Retirement Plan: To help you plan for your financial future by offering the plan

HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis

Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
Development: Access to internal professional development resources.

‍‍‍ Time Away & Family Support

Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
Paid Public Holidays.
Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

Workplace Flexibility

Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, em

Principal Engineer, AI Architect at LivePerson