About Soleno Therapeutics Inc

Soleno is a biopharmaceutical company focused on the development and commercialization of novel therapeutics for the treatment of rare diseases based in Redwood City, CA.

At Soleno, we are driven by the unique and multi-faceted needs of the PWS community. Like these individuals, resilience is part of who we are – it is in our chromosomes – and our team is made up of exceptional colleagues whose collective efforts are woven together to deliver meaningful outcomes, both professionally and for those living with PWS.

We value collaboration, integrity, and respect. These characteristics have allowed us to forge strong, authentic bonds with the caregivers, patients, health care professionals (HCPs) and community members we serve. We are proud to work alongside them every step of the way.

Our employees are our greatest asset, and we're expanding across functions during this pivotal time. We invite you to join us in making an impact—and making history.We all share the most important goal of bringing solutions to the PWS community.

We are in an exciting growth phase and invite you to join us in making an impact—and making history—by delivering meaningful solutions for individuals with PWS and their families.

Location: Remote – Eligible candidates may be located anywhere in the respective US territory within one hour access to a major airport.

Seeking Talent in:

Northern California Territory (Nevada, San Francisco, Sacramento, San Jose, Fresno, Modesto)

New England Territory (Connecticut, Massachusetts, Vermont, Maine, Rhode Island, New Hampshire)

South Territory (Tennessee, Alabama, Louisiana, Arkansas, Mississippi)

Missouri Territory (Missouri, Kansas, Oklahoma

Summary of Job (brief description)

The Patient & Community Educator (PACE) delivers compliant, non-promotional education to caregivers, patients, residential staff, and healthcare professionals on Prader-Willi syndrome (PWS) and Soleno’s approved therapy. PACEs are a field-based team authorized to provide direct education to patients and caregivers, ensuring accurate, consistent, and accessible information. Reporting to the Director PACE & DRS, and as part of the Commercial organization, PACEs support the commercial strategy by enhancing disease understanding, supporting treatment adherence, and fostering informed engagement across the PWS community.

This is an ideal role for an individual that is looking to join a growing organization that is devoted to the expansion and development of its team members and who wants to work for a mid-size biotech organization with a strong focus on patient centricity.

Responsibilities

Organize and execute patient and caregiver engagement activities in a variety of settings including one-on-one settings, meetings, programs, and conferences of all sizes, and using a variety of communication media.

Conduct educational in-services for patients, caregivers, healthcare providers, clinic teams, and advocacy organizations
Support national and regional advocacy events, conferences, and community programs, including those held on evenings or weekends as required.
Identify and share insights with internal teams and National Director PACE & DRS, from field interactions to inform broader educational strategy.
Collaborate cross-functionally with Residential Stakeholder Director (DRSs), Rare Disease Specialists (RDS), Regional Access Directors (RADs), Medical, Advocacy, and Marketing to ensure timely support and provide education on VYKAT XR to patients and caregivers.
Serve as a trusted, accessible resource to the PWS community, by providing educational support, while not directing care or offering medical advice.
Support Caregiver Advisory Boards, including identification and coordination of appropriate advisors.
Keep timely documentation within PRM system to capture activities with patients, caregivers, and HCPs.
Maintain disease-state and product expertise through continuing education and attendance at relevant symposia, conferences, and other educational opportunities.
Utilize only approved resources and messages to perform function responsibilities.
Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations, and policies.
It is the responsibility of all company employees who receive information pertaining to a possible adverse event (AE) or serious adverse event (SAE) to understand that the appropriate clinical and regulatory personnel must be notified of the event promptly upon receipt regardless of severity.

Patient & Community Educator (PACE)- New England at Soleno Therapeutics, Inc.