Overview

This role will be a key part of the Elevate Transformation programme, which is a multi-year programme of business-led transformation initiatives designed to drive operational excellence.

The programme is designed to optimise foundational processes, reduce operational risk and drive efficiency gains across all Finance teams and the wider Nomad organisation.

The O2C Subject Matter Expert (SME) role sits as part of the Shared Finance Centre Workstream which comprises of the key Financial process areas FR&C, Cash Management, PTP and OTC. This Workstream is led by Vicky Edge, Director of the Shared Finance Centre.

Responsibilities

Serve as the technical SME for OTC processes (Order Management, Pricing, Billing, Claims, Deductions, Credit & Collections)
Lead the design and delivery of OTC system enhancements within SAP and connected systems
Translate business improvement needs into clear technical and functional requirements
Support configuration changes, testing cycles, defect resolution, and deployment activities
Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes
Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow
Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements
Promote standardisation and reduce unnecessary customisation across markets
Contribute to data quality improvements, especially in customer master and pricing data
Identify opportunities for process simplification and automation within the OTC cycle
Support documentation, change control, and governance processes to ensure robust and compliant delivery

Originally posted on Himalayas

OTC Process Lead at Nomad Foods