This role is for the person who:

Wants to be autonomous, is independent, and a self-starter;
Loves building and digital tools, so AI workflows, structure, clarity, and smooth operations behind the scenes in a startup environment where speed and flexibility is necessary;
Enjoys diagnosing operational gaps with systems, process, and documentation to help design improvements so our team delivers work that is accurate, on-time, and well-coordinated;
Thrives in a tech-forward, growing environment where continuous improvement is encouraged.

💰 Monthly compensation starting from CA$ 4K, depending on your location and experience.

🌱 To support our continued growth, this is an active position we’re currently recruiting for.

About UpCounting

We’re a fully remote, finance experts firm helping eCommerce and digital-first businesses scale with confidence.

🌎 Our team spans multiple countries and cultures.

🤖 We use smart systems and automation to drive high-quality, efficient work across every department.

🦾 We value autonomy and trust our team to lead with ownership and care.

We’re growing intentionally, and we’re looking for an Operations & AI Manager who can elevate how our team works and our tech stack.

What You’ll Be Doing

You’ll play a critical role in ensuring our operations run smoothly across tools, timelines, files, and people:

Architect, implement, monitor and continuously improve our AI infrastructure
Review workflows and identify process gaps or optimization opportunities across the delivery cycle
Evaluate accounting and data tools, scout new technology, and recommend the best solutions
Manage client onboarding capacity, timing, and budget to ensure new clients start smoothly
Track KPI, such as client and person-level responsiveness and speed-to-close to keep delivery efficient
Train the team on workflows, tools, and process updates to ensure strong and consistent execution
Maintain and implement SOPs so workflows are consistent, clear, and up to date
Monitor team capacity, identify overloads or spare bandwidth, and surface upcoming hiring needs

What You Bring

⭐ You're a tech nerd at heart, on top of automation and AI

⭐ 5+ years of experience in operations, project coordination, or practice management

⭐ Exceptional organization, attention to detail, and follow-through

⭐ You're a tech wizard and very comfortable with new software

⭐ Clear communicator who can collaborate with accountants, managers, and leadership

⭐ Self-starter mentality, proactive in fixing problems before they become fires

Bonus if you have:

✨Experience in an accounting firm or multi-client environment

✨ Familiarity with accounting workflows and tech (month-end processes, deadlines, client transitions)

Perks and Benefits

Because great work deserves a great place to do it.

🌍 Work From Anywhere

We care about outcomes, not where you log in from; please note that this role requires you to align fully with EST hours 9am - 5pm on an ongoing basis.

🌴 Paid Time Off

Enjoy PTO, Me Days, local statutory holidays, and company-wide year-end closure.

📈 Grow With Us

We promote from within based on strong performance and operational excellence.

📚 Continuous Learning

We invest in your growth — training, tools, and process development.

💡 Fair, Sustainable Compensation

Compensation aligned with your experience and local market.

Your Journey at UpCounting

Your First Week

Meet your team, complete onboarding modules, and get fully set up in our tools and workflows.

Month 1

You’ll begin managing operational workflows with confidence and clarity.

In 3 Months

You’ll be the key point of coordination for the accounting team, leading improvements and being the person others rely on.

Curious About Our Values & Culture?

Our values are built around excellence, autonomy, respect, and curiosity 💙

You can learn more on our Careers Page.

How We Hire

Our process is transparent, straightforward, and human:

1️⃣ Apply via Typeform: intro + short video

2️⃣ Intro interview with Recruiter

3️⃣ Assessment: a short practical task reviewed by our team

4️⃣ Final interview with Hiring Manager

5️⃣ Offer: if it’s a mutual fit, we move quickly 🚀

💙 No cover letter needed, just tell us wha

🚀 Operations & AI Manager [100% Remote] at UpCounting