Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

CHAI is in the middle of a significant shift in how it uses AI, and you will be at the center of it. As Manager, AI Transformation, you will be CHAI’s go-to person on internal AI adoption: where the opportunities are, what’s working, how to get staff to use these tools well, and how to keep that use responsible across more than 35 countries. You will own CHAI’s internal AI adoption agenda and work with teams across the organization to make it real.

This is not a primarily technical role. Success means building the systems, training, and relationships that get CHAI’s staff using AI well, and making sure the organization’s investment in AI pays off. You will set the governance that keeps AI use sound, own the change management and communications behind every AI rollout, build the training that brings staff up to speed, and manage the vendor relationships behind the tools.

This role sits within CHAI’s Global Operations function and reports to the Director, Global Operations. You will work closely with the technical AI builder team, which designs and ships bespoke AI tools used internally, and with CHAI’s Innovation team, which leads AI for CHAI’s programmatic and global health work. Your job is to make sure the rest of the organization can benefit from what those teams build.

You use AI tools regularly and understand them well enough to train others, write sensible policies, and hold your own with technical colleagues. You are comfortable working across diverse geographies and functions, and you know what it takes to move a large, distributed organization toward real adoption of new tools and ways of working.

This role can be offered at either the Manager or Senior Manager level, commensurate with the qualifications and experience of the candidate.

What Success Looks Like

Success in this role will take many forms. The following give a concrete sense of the kinds of outcomes we are looking for:

People across CHAI use AI tools regularly in their daily work. When a new tool rolls out, staff know about it, know how to use it, and have someone to call when they run into problems. That support system exists because the Manager built it: clear communications, effective training, and follow-through when people needed help.
CHAI has a governance framework for AI that people follow. The guidance is practical, the policies are clear, and the AI advisory committee meets regularly and makes real decisions. When a new question comes up about what’s appropriate, there’s a clear process for resolving

Manager, AI Transformation at Clinton Health Access Initiative