Overview

The General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and enterprise value creation for the symplr Access business. The General Manager will translate market opportunity into measurable results by optimizing healthcare enabled access workflows and subscriber membership models. This leader will balance strategic vision with hands-on operational rigor, ensuring the business is positioned for accelerated growth and value creation.

Duties & Responsibilities

Strategy & Business Leadership

Own full P&L responsibility, including revenue growth, margin expansion, cost structure optimization, and forecasting.

Develop and execute a scalable growth strategy aligned with company value-creation plans.

Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance.

Partner with customers to identify long-term needs that can unlock new value

Partner with executive team members on annual operating plans, long-range planning, and board-level reporting.

Identify and execute opportunities to standardize, automate, and scale operations to support growth.

Monitor competitive dynamics and healthcare software market trends to inform product investment and go-to-market approaches.

Operational Excellence & Membership Performance

Lead day-to-day symplr Access with a focus on scale, reliability, and EBITDA impact.

Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn, utilization, and unit economics.

Optimize healthcare IT–enabled workflows across scheduling, intake, referrals, prior authorization, and ongoing member engagement.

Drive process standardization and automation to improve efficiency and reduce cost to serve.

Ensure compliance with healthcare regulations, data privacy standards, and internal controls expected in a PE-backed environment.

Cross-Functional Leadership

Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities.

Collaborate with Sales and Marketing to support enterprise pipeline growth, subscriber acquisition, and expansion within existing accounts.

Work with Customer Success to ensure strong onboarding, adoption, and renewal outcomes across subscriber populations.

Serve as executive sponsor for strategic enterprise customers and health system partners.

People Leadership & Scale

Build and lead a high-performing, metrics-driven Access Operations organization.

Develop leaders who can operate effectively in a fast-paced, PE-backed environment.

Establish clear accountability, operating cadence, and performance management disciplines.

Attract and retain talent with deep healthcare software, access operations, and subscription business experience.

Customer & Market Impact

Act as a thought leader in healthcare access operations, representing the company with customers, partners, and industry forums.

Ensure solutions improve patient access, operational efficiency, and financial performance for healthcare organizations.

Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders.

Skills Required

Skills Required:

Experience in a private equity–backed or high-growth healthcare technology company.

Background in patient access platforms, revenue cycle, value-based care, or digital health membership models.

Experience integrating acquisitions or scaling platforms post-investment.

MBA or advanced degree in business, healthcare administration, or a related field.

Understanding and experience in the use of AI to create faster and higher quality outcomes

Strategic and data-driven decision-maker

Strong operator with a bias toward action

Customer-centric and outcomes-focused

Qualifications Required:

10+ years of progressive leadership experience in healthcare technology, healthcare operations software, or a related SaaS environment.

Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting.

Strong experience managing subscriber or membership-based business models, including retention, c

General Manager, symplr Access at symplr