Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.

What You’ll Do

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…
Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment
Build our forward deployed practice for EMEA, setting the standards for future growth

What We’re Looking For

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Forward Deployed Product Manager - AI Agent (EMEA) at Cresta