Engineering Lead - Order Management Automation

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About the Opportunity

Step into a global engineering leadership role where you’ll own and shape the future of Order Management Automation across our business. Sitting within the Content & Workflow stream, you’ll lead the evolution of legacy automation (Compleat) while contributing to a next-generation Order Management platform. This is a unique opportunity to balance stability with innovation, driving technical excellence, modern architecture, and AI-powered engineering practices across a distributed team. You’ll play a critical role in ensuring our automation capabilities are reliable today while building what comes next.

Key Responsibilities

Own the technical roadmap for Order Management Automation across Compleat and the emerging Order Management platform
Set and enforce engineering standards across code quality, API design, testing, documentation, and deployment
Make architectural decisions across VB.NET, C#, TypeScript, and JavaScript systems
Drive API design and governance across REST, SOAP, and GraphQL integrations
Lead evaluation of automation approaches, balancing legacy platform stability with future platform direction
Take full ownership of Compleat platform performance, reliability, incident response, and release management
Act as senior escalation point for automation-related technical issues globally
Partner with product and engineering leadership to guide migration from Compleat to the Order Management platform
Contribute to development and integrations on the Order Management platform in alignment with Technical Architect direction
Translate existing automation logic and business rules into scalable platform capabilities
Lead, mentor, and develop a globally distributed engineering team
Manage team capacity, prioritization, and delivery aligned to strategy
Collaborate across time zones with product managers, stakeholders, and business analysts
Embed AI tooling into development workflows, including testing, documentation, and operational efficiency
Evaluate emerging technologies and their relevance to automation and integration
Willingness to travel domestically and internationally every quarter
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Proven experience leading engineering teams in enterprise environments
• Hands-on multi-stack expertise: VB.NET, C#, TypeScript, JavaScript
• Strong API design and integration experience (REST, SOAP, GraphQL)
• Experience with enterprise integration patterns (event-driven systems, messaging, orchestration)
• Background in automation systems, workflow platforms, or order management systems
• Strong understanding of CI/CD pipelines, DevOps, and source control practices
• Experience managing legacy systems alongside greenfield platform builds
• Familiarity with Azure, GitHub (including Actions), and Datadog (preferred)
• Knowledge of Compleat or similar enterprise automation tools (preferred)
• Experience in travel technology or TMC ecosystems (preferred)
• Strong leadership, communication, and stakeholder management skills
• Passion for AI-augmented engineering and continuous innovation

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams t

Flight Centre - Engineering Lead - Order Management Automation - Remote, USA at Flight Centre Travel Group