Sartorius is seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the St Louis, MO area. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

For more information on the Ambr system please click the link below.

This position's location is specific in the St Louis, MO area. Any change of address located outside of your hired location will require approval in advance.

Must reside within a commutable distance to the St Louis, MO airport.

What you will accomplish together with us:

Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
Perform a variety of in-house service activities in the Delaware office as needed.
Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
Keep accurate records of time, expenses and work performed.
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

What will convince us:

Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
Valid Driver's License and passport or the ability to obtain one.
Experience of electrical, mechanical & I/O fault-finding at system and component level
Experience with automation and or robotics is a huge plus
Understanding of automatic mechanisms and their associated electrical control systems
Must have experience with and be competent in measuring AC/DC voltages.
Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
Ability to communicate effectively and establish sound relationships with team members and customers.
A good understanding of mechanical/electrical drawings
Proven problem-solving skills
Ability to effectively train and manage customers in the use of our products
Computer literate and familiarity with MS Office
Good understanding of mechanical and electrical schematics
Installation of software and firmware updates/testing
Customer maintenance/best practice training
Calibration of control systems, e.g. temperature and/or volume
Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
An understanding of both Mammalian and Microbial cell cultures is a plus
Bioreactors and their use to grow cell culture is a plus
Experience of configuring PCs and installing software packages (Windows OS)

We value:

Determining the kind of documentation, tools and equipment needed to do a job.
Experience with automated systems such as robotics is a plus
Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global

Field Service Engineer (Automation) - St Louis, MO Area at Sartorius