Field Engineer

ABOUT THE JOB

Company Intro:TurbineOne is a fast-moving and high-performance startup with a mission to strengthen situational awareness for all Americans serving at our nation’s frontlines - and we are backed by the best DefenseTech venture capitalists. Our Frontline Perception System is an edge-first software platform that allows anyone, even with no technical knowledge, to build and use machine learning models within a comms-contested tactical environment.

Our rapidly growing startup seeks a talented and versatile Field Engineer to join our dynamic team. In this role, you'll be at the forefront of deploying our innovative ML solutions in high-stakes environments, working directly with national security customers to ensure seamless integration and optimal performance of our systems. As a crucial link between our development team and end-users, you'll have the opportunity to significantly impact national security operations while pushing the boundaries of ML technology. We want to hear from you if you thrive in fast-paced, challenging environments and are excited about the intersection of advanced technology and critical missions.

Job Title:Field Engineer

Reporting to: Engineering Operations Manager
Location:Geographically flexible for home-office with frequent travel required

Primary Responsibilities:

Be willing and able to travel up to 50% of the year.
Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS).
Identify and define integration processes for integrating FPS with existing and emergent systems.
Write Software Scripts to enable system integrations and workarounds.
Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions.
Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies.
Develop detailed integration plans, timelines, and documentation to guide the implementation process.
Provide hands-on technical support and training to customers during the integration and deployment phases.
Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities.
Ensure successful field deployments by troubleshooting and resolving integration issues promptly.

On a Typical Day You Would:

Provision and configure FPS deployments for each engagement you are assigned to.
Meet with customers to gather and understand their specific integration needs and constraints.
Design and document a tailored integration process for the customer’s existing or emergent systems.
Write a js or python script to route data generated in FPS to a client system via api subscription.
Deploy and configure FPS on-site, ensuring seamless integration with the customer’s infrastructure.
Provide technical training and support to customer teams, ensuring they are confident in using FPS.
Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback.
Troubleshoot and resolve any technical issues that arise during integration and deployment.

Desired Experience and Attributes:

High standard of ethics, grit, integrity, and moral character.
5+ years of work experience in system integration, preferably within defense or related industries.
Strong understanding of machine learning concepts and their practical applications.
Good understanding of networking concepts, LAN vs WAN, ssh, ip, DHCP etc.
Proven experience in integrating complex software systems with existing infrastructure.
Excellent problem-solving skills and ability to think critically in high-pressure environments.
Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Willingness to travel frequently and work on-site with customers as needed.
A college degree in Computer Science, Engineering, or related field is preferred.

Startup Culture Expectations:

We’re a small, fully remote team, and everything is our responsibility.
Our team thrives on autonomy, trust, and solid communication.
Everyone on the Team needs to be very comfortable with constant change, moving fast, sharing failures, embracing grit, and building things themselves.

Field Engineer

ABOUT THE JOB

Primary Responsibilities:

On a Typical Day You Would:

Desired Experience and Attributes:

Startup Culture Expectations:

Eligibility:

For internal use during the hiring process:

Desired Skills:

Field Engineer at TurbineOne