Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary

As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys’ AI powered customer experience and orchestration capabilities across EMEA. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers. At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.

Key Responsibilities

Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate
Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness

Qualifications

Bachelor’s degree or equivalent practical experience
10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
Excellent communication, presentation, and executive engagement skills
Strong collaboration skills and comfort operating in matrixed sales environments
Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally –

Director, AI & Experience Orchestration Sales at Genesys