About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Principal Responsibilities:

As a Critical Systems Service Support Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services with advanced systems. We are looking for a team member who is self-motivated, detailed oriented, customer focused, and acts as a role model for other Service Engineers. As a technical and product expert, you will solvehighly complexproblems, lead in training less experienced Service Engineers, serve as a point of contact in the field, and potentially support the sales department when requested.

Remote US, Must be permanent US resident. Visa sponsorship not available.

Essential Functions:

Provide solutions to complex system problems and lead others on how to resolve problems.

Mentor and develop less experienced Service Engineers on all field tools and technology.

Perform system maintenance on field controllers, servers and workstations, and field hardware.

Communicate issues and recommend system enhancements, upgrades, and/or repairs.

Maintain feedback on equipment scheduling and modifications needed.

Manage assigned work to exceed customers’ time and quality expectations.

Communicate and document project status and details for the customer.

Provide site-specific training to owners/operators on the upgrades/service.

Provide technical support for the Branch Offices on an as needed basis.

Develop orassistin the development of sustainable offerings that complementWebCTRLbuilding automation systems and provide value to customers.

Participate in the creation and updating of the training content for Service Engineers.

Create andmaintainstandard work instructionsin accordance withthe Operations Manual guidance.

Provide local training and guidance that is aligned with ALFO standard work and best practices.

Collaborate as a member of internal cross‑functional teams to drivetimelyresolution of customer needs and ensure consistent service experience.

Knowledge, Skills & Abilities:

Ability to organize and planownwork schedule.

Ability to work without close supervision.

Maintains professionalism in communication and appearance.

Ability to multitask – able to work on multiple tasks/ projects at one time

Excellent time management skills

Proficiencywith Microsoft Office Suite (Word, Excel, Outlook, Access, MS Project, etc.).

Strong problem-solving, planning, and field supervision skills.

Expert-level knowledge of building automation and construction projects.

Exceptional written and verbal communication skills.

Knowledge of safety laws.

Willingness to pursueadditionaljob-related education and/or certifications.

Technical:

In depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/ARCNet, Modbus TCP, Modbus RTU,Lonworks, and N2)

In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).

Network troubleshooting techn

About Carrier

Principal Responsibilities:

Essential Functions:

Knowledge, Skills & Abilities:

Excellent time management skills

Knowledge of safety laws.

Technical:

Critical Systems Service Support Engineer at Carrier