We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.

You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.

WHAT YOU WILL DO

Respond to customer questions through online chat
Resolve common customer issues and service requests
Provide accurate information about orders, services, and locations
Escalate issues that require additional support
Document customer interactions in company systems
Maintain a friendly and professional tone across all conversations
Meet established response and service-quality standards

WHAT WE ARE LOOKING FOR

Previous customer service, chat support, retail, hospitality, or similar experience
Strong written English and communication skills
Good typing and multitasking skills
Patient, friendly, and customer-focused approach
Comfortable handling multiple conversations at once
Basic computer skills and ability to learn new systems
Ability to work independently in a remote environment
Reliable internet connection and suitable workspace

NICE TO HAVE

Previous chat or online customer support experience
Experience with CRM or customer support platforms
Food service, hospitality, or retail experience
Bilingual English/Spanish skills

COMPENSATION

$17–$23 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

Location: Remote

Seniority Level: Junior

Originally posted on Himalayas

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