Business Systems Analyst

Reports to: Chief Technology Officer
Function: Systems and Data
Employment Type: Full-Time
FLSA Status: Exempt, Salaried
Location: Remote (U.S.)

About Mutual

Mutual Group is a mission-driven, independent financial services firm founded more than 40 years ago and headquartered in Southern California. Through our broker-dealer and registered investment adviser subsidiaries, we support more than 1,600 financial professionals nationwide and oversee in excess of $13 billion in assets. Our culture is grounded in our values: Personal, Authentic, Collaborative, and Knowledgeable. We take pride in serving our advisors and clients with integrity, expertise, and care.

Position Overview

The Business Systems Analyst is a key member of the Technology team, responsible for the business requirements gathering, design, and management of automations, workflows, and integrations across the firm's systems. A significant aspect of this role will be focusing on the management of AI platforms and agents, ensuring they align with strategic initiatives and enhance operational efficiency. This position will also be pivotal in gathering requirements across technology and workflows, overseeing implementation, and ensuring comprehensive documentation of all automations, agents, workflows, and integrations, particularly for CRM and other critical business systems.

Responsibilities

Requirements Management

Elicit, analyze, and document system and user interface requirements from diverse stakeholders, drawing on experience across wealth management and technology.
Translate complex business needs into clear, actionable technical specifications, ensuring alignment with strategic objectives.
Prioritize requirements based on business value, feasibility, and compliance factors to maximize impact.
Collaborate closely with development teams to ensure final solutions accurately reflect defined requirements.
Manage iterative changes throughout the development lifecycle, maintaining focus on delivering business value.

Platform Management

Contribute to the selection, configuration, and deployment of AI and technology platforms.
Develop, train, and fine-tune AI agents to perform specific tasks or provide intelligent assistance.
Monitor the performance and effectiveness of AI solutions, making adjustments as needed.
Work to integrate AI capabilities seamlessly into existing workflows and applications.
Stay informed on emerging AI technologies and best practices to continually enhance capabilities.

Documentation and Process Improvement

Create comprehensive technical documentation for all automated processes, workflows, and AI agent configurations.
Maintain detailed records of system integration architectures and API specifications.
Prepare user guides and training materials for new automations and integrated features.
Identify inefficiencies and bottlenecks in current operational processes.
Propose and implement innovative automation and integration solutions to enhance efficiency, accuracy, and overall business processes.
Measure and report on the impact of implemented process improvements and new documentation standards.

Qualifications

Required

Minimum five (5) years of relevant experience in automation, workflow development, and system integration, preferably within financial services.
Proficiency in designing and implementing integrations between various business systems, including CRM platforms.
Strong Analytical Skills: Ability to gather, interpret, and synthesize data to identify insights, patterns, and root causes of issues.
Requirements Elicitation and Documentation: Expertise in interviewing stakeholders, running workshops, and using methodologies· (e.g., user stories, use cases, process flows) to capture and document current and desired states.
Effective Communication: Proficiency in clearly conveying findings, recommendations, and requirements to both technical and non-technical stakeholders.
Change Management: Ability to manage iterative updates in requirements, communicating changes effectively and ensuring alignment with strategic objectives.
Demonstrated experience configuring, deploying, and managing AI platforms and agents (for example, LLM-based assistants and workflow automations).
Strong understanding of system and user interface requirements gathering and management.
Ability

Business Systems Analyst at Mutual Group