TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our QA Team and lead quality excellence in enterprise software implementations. In this role you will define and execute comprehensive testing strategies that ensure system integrity, drive continuous improvement, and directly shape our clients' success. You'll be the strategic voice for quality assurance—collaborating with implementation teams, partnering with clients, and overseeing both manual and automated testing initiatives across complex, large-scale projects. This is a high-impact position where your expertise in QA leadership will influence not just individual projects, but the evolution of our quality engineering practices across the organization.

What's In It For You

Working within a dynamic and collaborative team
Growing through stimulating mandates and projects
Benefiting from career opportunities that support professional development
Working in a hybrid mode, in the office, from home, or fully remote
Enjoying a flexible schedule and a comprehensive benefits program
Access to a retirement savings plan with employer contribution

What you’ll do

Define an overall testing strategy to ensure full system integration:
- Ensure effective validation of solution software components
- Ensure validation of integrations between systems and components
- Ensure end-to-end testing coverage
Collaborate with implementation teams to define test plans and execution
Work closely with the project manager to establish the testing strategy and schedule
Actively contribute to the preparation and presentation of QA strategies to clients
Act as the primary point of contact for clients regarding testing strategy
Lead client meetings to review strategy, test matrices, and overall coverage
Gather client feedback and priorities related to QA activities and adjust accordingly
Coordinate testing priorities with the client QA counterpart
Ensure communication of QA activities, including status reporting to the project manager and client
Develop guidelines on best practices related to test strategy and coverage
Define and implement optimal processes and tools to support testing activities
Define and track QA performance metrics
Oversee automation initiatives for client implementations in collaboration with offshore and onshore teams
Contribute to the evolution of automation practices toward continuous and efficient quality engineering
Implement strategies to improve efficiency, accelerate release timelines, enhance software quality, and reduce defects
Coordinate performance testing activities with offshore and onshore teams

What you bring

University degree in actuarial science, computer science, engineering, or a related field
Excellent verbal and written communication skills in both French and English
8 to 12 years of experience in quality assurance, including a minimum of 3 years in a QA leadership role
Quality assurance certification (an asset)
Strong knowledge of QA processes
Experience in software testing, including strong analytical and project management skills
Experience developing testing strategies and plans for large-scale projects
Experience with Agile methodologies (an asset)
Experience working with offshore teams (an asset)
Strong knowledge of industry standards and best practices in software testing
Excellent organizational and problem-solving skills, along with a solid understanding of technology and communications
Strong attention to detail
Availability to travel within Canada and the United States

Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team membe

Bilingual Quality Assurance Lead (100% remote) at TELUS