Who we are

Aselo is an open source, cloud-based contact center for helplines. Our platform gives mission-driven organizations that operate crisis response hotlines the tools to meet people wherever they reach out — voice, SMS, webchat, and social media — without the cost or complexity of commercial call center software. Aselo currently works with 25 organizations across 19 countries supporting issues from mental health to gender-based violence to child abuse, and more. We build the technology that empowers crisis counselors to provide empathetic support, and we keep it affordable for nonprofit budgets.
We also partner closely with Crisis Text Line so that helplines can access a complementary set of solutions through a single relationship.

The Opportunity

The Aselo Partnerships Lead will grow this worldwide impact by bringing more helplines onto the platform. This is a sales role, but the context is nonprofit, and that shapes the work. While growing revenue is essential, the central goal is always real-world impact through partnership and collaboration. Success looks like patient, well-informed relationship building and an honest read on whether Aselo is the right fit. If you like the mix of consultative selling, market analysis, and long-term customer relationships, and you want that work pointed at a social mission, this role will suit you.

What You’ll Do

Aselo is a fast-moving, growing team with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning daily work with business priorities as defined by managers and team leaders.

Outbound Sales and Business Development

Represent Aselo at conferences: run the booth, give live demos, and form new connections.
Build and maintain strong relationships across the helpline field, with prospects, partners, and vendors, both in person and virtually.
Generate leads through email, LinkedIn, referrals, and other channels you develop.
Find and adopt tools that make this work repeatable — reusable messaging, automation, and AI assistance where it helps — and improve the process rather than only working inside it.

Customer Success

Hand signed partners to our implementations team cleanly, with the context they need to start well.
Own ongoing relationships with existing customers: understand their needs and long-term goals, and surface co-fundraising, expansion, and growth opportunities.
Resolve customer issues that cut across teams, working directly with counterparts in implementations and support, keeping in touch with the evolving technical product.
Answer customer support questions as part of a rotation and as a backstop when the team needs cover.

Demos and Discovery

Present Aselo to new prospects while listening for what they actually need, and adapt the conversation as you learn.
Customize the Aselo demo account to match the customer type — for example, adjusting data forms — so prospects see something recognizable.
Develop enough technical fluency in Aselo's product to speak credibly to functionality, integrations, and configuration in customer conversations.
Work cross-functionally with product and technical teams to translate customer use cases and requirements into concrete business workflows for scoping.
Present Crisis Text Line solutions where they fit the prospect better, drawing on cross-training between the two teams.

Market Analysis

Build and maintain models of the markets Aselo serves, and keep them current.
Track industry trends and developments in the helpline technology space, and understand and clearly articulate where Aselo sits in the competitive landscape.
Evaluate potential new markets in consultation with leadership
Produce side-by-side comparisons of Aselo and alternative products.
Translate market trends and prospect conversations into product roadmap suggestions, and discuss them with product colleagues.

Internal Alignment

Work with Crisis Text Line partnerships staff for mutual support, to identify larger strategic themes, and support RFP responses.
Define and track sales and customer success metrics, and communicate them to internal stakeholders.
Provide Aselo’s Executive Director with input on partnership goals and targets, and own delivery against them once agreed.

Quotes and Pricing

Assemble quotes based on our pricing frameworks.
Propose changes to those frameworks as you learn what the market will bear.
Discuss quotes and pricing decisions with leadership.

Communications and Marketing

Build sales collateral — slide decks, flyers, and guides — tailored to specific market segments.
Support me

Aselo Partnerships Lead at Crisis Text Line, Inc.