Role Overview

Join Cribl, a remote-first company building telemetry infrastructure for the AI era, as a Senior Technical Account Manager. This role requires coordinating and strategizing across functions to enable customers to realize continuous value from Cribl solutions.

What You Will Do

Act as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion, and establish relationships with stakeholders and senior management to drive success plans and KPIs.

Why It Might Be a Fit

This role requires a customers-first mindset, great communication and relationship management skills, and a proven track record of working with large complex enterprises and developing relationships in a high growth environment.

Requirements

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
Passion for customer success and empathy for customer outcomes and value
Great communication and relationship management skills
Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
Quick learner with good technical and problem-solving skills
Willingness to travel as needed (up to 25%)
Live in Germany

Benefits

Competitive salary
Incentive compensation (commission) for sales and sales-adjacent roles
Cribl Corporate Bonus Program
Retirement/pension support
Paid holidays and paid time off
Remote office setup support
Equity
Wellness and support programs

Originally posted on Himalayas

Senior Technical Account Manager at Cribl