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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Summary

The GEO Teammate supports eBay customers by helping them with questions, issues, and escalations across all areas (Buy, Sell, e2M, M2M, Payment). The goal is to provide clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email.

Key Responsibilities

Customer Support

Assist customers via phone, chat, and email with buying and selling questions or issues
Guide customers through account management and platform processes
Help troubleshoot issues related to tools, policies, programs, and campaigns

Risk & Trust Support

Handle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verification
Support customers with listing issues due to policy or rule violations
Address buyer-related concerns (e.g., risky behavior, poor experiences)
Address seller-related concerns (e.g., high-risk accounts, fraud, appeals)
Review customer accounts and listings to provide accurate advice and solutions

Customer Experience

Follow up on unresolved issues and ensure proper closure
Show empathy and provide a supportive, customer-focused experience

Performance & Compliance

Follow company policies, processes, and quality standards
Meet performance targets such as handle time, response time, and customer satisfaction

Qualifications

At least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred)
Strong customer service mindset
Good verbal and written communication skills
Able to communicate well in both Thai and English
Ability to handle difficult conversations and manage conflicts
Strong problem-solving skills
Ability to research, analyze, and understand information quickly
Detail-oriented with a process-driven mindset
Able to work in a fast-paced and high-pressure environment
Team player with a positive attitude
Comfortable using the internet and digital tools
Proficient in Microsoft Office

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Originally posted on Himalayas

Customer Solutions Agent at eBay India Technology Services Pvt Ltd