Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.

RESPONSIBILITIES

Ability to follow strict deadlines

Prepare collection reporting for portfolio of associations

Execute Delinquency Process in software system for assigned portfolio

Review of Delinquency Maintenance module in software system for credit & zero balance accounts

Prepare accounts for disconnection referral to third party partners

Correspond with third party providers regarding re-connection upon receipt of payments

Correspond with residents regarding account balances

Correspond with site teams regarding delinquent accounts

Maintain proper back-up and notation on accounts

Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan

Other tasks/projects as outlined by department leader

REQUIREMENTS

Experience/knowledge of the collection processing highly preferred

High attention to detail and compliance-oriented mindset

Proficiency with web-based portals, dashboards, and Excel reporting

Ability to communicate clearly and professionally with homeowners

Strong organizational and follow-up skills

Ability to manage deadlines and multiple workflows simultaneously

Requirements

This is a full time role

100% Remote

Rate: $6/hr

Originally posted on Himalayas

Utility Delinquency Specialist (Collections) at Remote Raven