About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description:

Copeland is seeking a Manager, Controls Services & Support to lead global technical support and controls-related technical services across refrigeration and cold chain customer environments.

This role provides leadership for 5 direct reports and a total team of approximately 14 technical professionals, including two technical support supervisors and technical specialists supporting global case resolution, controls programming, third-party integrations, and custom interface solutions across the Copeland Controls portfolio.

In addition to leading global support execution, this role partners closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness, strengthen integration consistency, and support large-scale customer rollouts.

The Manager plays a critical role in aligning technical support performance with controls services delivery to ensure consistent execution across Copeland’s lifecycle services model and enterprise customer commitments.

AS A MANAGER, CONTROLS SERVICES & SUPPORT, YOU WILL:

Be a technically credible leader with deep experience in HVACR controls systems and solution delivery.
Translate complex technical challenges into clear execution plans and operational priorities.
Lead teams responsible for technical delivery in customer-facing environments.
Operate in matrixed organizations with cross-functional collaboration.
Focus on building scalable processes and repeatable technical solutions.
Serve as a strong coach and mentor who develops technical talent and fosters engineering discipline.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

Bachelor’s degree in Engineering, Computer Science, or related technical field.
Strong background in HVACRcontrolssystems, programming, integrations, and system architecture.
5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
Experience supporting complex customer deployments involvingcontrolsprogramming, integrations, or commissioning.
Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you maybe requiredto travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand yourteamoperating principles to collaborate effectively.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which weoperate, and reward performance during our annual merit review process.In accordance withColorado EPEWA, the salary/pay range for this role is $105,000-$130,000 annually + anadditionalstipend when on-call shifts occur, commensuratewith the skills, talent, capabilities, and experience each candidate brings to a role.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving ener

Manager, Controls Services & Support at Copeland