About The Opportunity

Netrix Global is seeking a proactive and execution-focused Cloud Engineer with hands-on experience managing patching, compliance, and endpoint lifecycle operations across Windows and macOS environments (servers and Workstations). This role is centered on driving continuous patch compliance, reducing vulnerability exposure, and ensuring timely remediation across server and endpoint fleets along with other proactive system and service health checks.

The engineer will operate as a customer-facing technical owner, working in alignment with Technical Account and Customer Success Managers (TAM/CSM) to drive remediation outcomes within defined SLAs, including monthly compliance targets and quarterly upgrade cycles. A growth mindset is required, with openness to expand into Microsoft 365, Azure, end-user support, and backup operations as part of a broader managed services delivery model.

How You Will Make an Impact

Proactive Patching & Compliance Management

Own end-to-end patching lifecycle across RMM/MDM (Addigy/JAMF/Intune) driven environments for Windows Servers, Windows Workstations and macOS endpoints.
Drive patch compliance SLAs:
Monthly remediation of security and critical updates
Quarterly execution of major OS upgrades
Establish and execute patch cadences aligned with Risk severity (CVSS prioritization) and Business impact windows.
Continuously monitor, report, and improve compliance posture across all managed environments.
Identify and remediate patch failures, drift, and systemic compliance gaps in a timely manner.
Plan and execute OS upgrades (Windows & macOS), maintain minimal disruption through controlled rollout strategies (rings, phased deployment) and ensure rollback strategies are defined and validated.

Expanded Operational Scope

Learn and support adjacent service areas including but not limited to:
Microsoft 365 administration (basic support across Exchange, Sharepoint, One-Drive, Teams workloads, identity, device posture)
Azure platform operations (VM Administration, Configuration and patching, other baseline services)
End-user issue resolution (experience-focused troubleshooting)
Backup monitoring and remediation (job failures, restore validation)
Perform other routine monthly, quarterly system and service health checks (including but not limited to AD/DNS, M365, Backups (Saas & BaaS), Physical Servers and related workloads)

Tooling & Automation

Utilize patching and endpoint management platforms such as Microsoft Intune, Jamf, N-able / RMM tools, SCCM / Endpoint Manager
Drive automation of Patch deployment, Compliance reporting, Failure remediation workflows

Customer & Stakeholder Alignment

Act as a proactive interface between engineering and customer stakeholders by partnering with TAM/CSM to drive remediation accountability within the customer organization and roll up updates and reports across the various proactive system and service health checks.

What You Will Bring to The Table

Bachelor’s degree in information technology or related field, or equivalent experience.
1-3 years of hands-on experience in IT infrastructure support and management of core technology stack of Servers and Workstations.

Essential / Core Skills

1–3 years of hands-on experience supporting Windows Server and Windows Workstation environments.
Strong understanding of Windows operating systems, including installation, configuration, troubleshooting, and version upgrades.
Knowledge of patch deployment, compliance monitoring, and vulnerability remediation.
Strong troubleshooting and problem-solving skills.
Excellent communication and documentation skills.

Supplemental / Good-to-Have Skills

Basic knowledge of Microsoft Azure services and cloud concepts.
Basic knowledge of Microsoft 365 administration.
Basic understanding of virtualization technologies such as Hyper-V or VMware.
Experience working in a Managed Service Provider (MSP) environment.

Soft Skills

Excellent verbal and written communication skills in English.
Strong problem-solving and analytical thinking skills.
Self-motivated with the ability to prioritize tasks and manage time effectively.
Exceptional customer service and client communication.
Ability to work independently or collaboratively within a team.
Consistent follow-up and attention to detail on open tasks and tickets.
Ability to work remotely with

Junior Cloud Engineer - Windows Administrator at Netrix Global