Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

As the Demo Engineering Manager at Cresta, you will lead a high-impact team responsible for bringing our AI-powered platform to life in pre-sales environments. This includes overseeing the development of scalable demo infrastructure and tooling, building rich out-of-the-box demo environments, and personalizing experiences to showcase the full value of Cresta’s capabilities - across conversation intelligence, real-time coaching, analytics, and AI agents.

This role sits at the intersection of technology, storytelling, and go-to-market strategy. You will manage and grow a team of Demo Engineers within the Solutions Team and partner closely with Solutions Engineering, Conversation Designers, Product, and Engineering to ensure Cresta delivers compelling, technically sound, and differentiated demo experiences.

You’ll be responsible not just for execution, but for defining the vision, standards, and operating model for demo engineering at Cresta - ensuring we scale high-quality, repeatable, and innovative demo experiences across industries and buyer personas.

What You’ll Do

Team Leadership & Strategy

Build, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellence.
Define and execute the roadmap for demo engineering, aligning with GTM priorities, product evolution, and key industry verticals.
Establish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistency.
Partner with Solutions Engineering leadership to ensure cohesive, high-quality storytelling across technical demos and conversational experiences.

Demo Platform & Environment Ownership

Oversee the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflows.
Drive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use cases.
Ensure demo environments are always production-grade, stable, and ready for customer-facing engagements.

Innovation & Technical Enablement

Guide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilities.
Champion the use of modern AI-native tooling (e.g., LLM workflows, agents, prompt frameworks) to enhance demo realism and impact.
Partner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-ready assets, tooling, and environments—ensuring the field can effectively showcase the latest capabilities with clarity and confidence.
Collaborate with Product and Engineering to influence roadmap priorities based on pre-sales learnings and technical gaps.

Cross-Functional Impact

Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and PO

Demo Engineer Manager at Cresta