Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Support Representative (Remote)

Full time, Spain, France, Belgium, Luxembourg, Germany, Poland, Netherlands

In this role, you will be responsible for handling online booking tool queries, service issues, and general customer support queries. This includes providing resolutions towards the customer within agreed service levels, investigating and determining root causes, and developing improvement opportunities. You will ensure timely turnaround of all customer service correspondence. Experience in Customer Service, good written communication skills in English. Knowledge of the Energy, Resource and Marine (ERM) segment in business travel is a plus.

As a Customer Support Representative, you will

Respond to requests accurately and completely
Professionally and appropriately respond to customers inquiries and develops a positive working relationship
Consistently meet and sometimes exceed individual and team goals
Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer
Use positive language and word choices to avoid negative customer reactions

About you

Prior experience in a corporate travel office
Proficiency in GDS Amadeus
Demonstrated problem solving skills
Excellent customer service skills
Good verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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Customer Support Representative at BCD Travel