National Account Manager – Technology Solutions Broker / Distributors

Sangoma Empowering Businesses with Essential Communications

At Sangoma, we power the future of business communications. Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first organization focused on helping partners grow recurring revenue while delivering reliable and scalable communications solutions to customers worldwide. We are looking for a motivated, strategic, and relationship-driven National Account Manager to grow and support our Technology Solutions Broker/ Distributors and agent partner ecosystem.

The National Account Manager is responsible for driving revenue growth for Sangoma Cloud products and services through the Technology Solutions Broker channel program.

This role will focus on:

Recruiting and onboarding new partners
Expanding existing partner relationships
Supporting sales opportunities
Driving recurring revenue growth
Enabling partner success through training, sales support, and strategic collaboration

The ideal candidate understands the telecom and cloud communications landscape and has experience working with agents, brokers, MSPs, VARs, or channel partners within UCaaS, CCaaS, VoIP, SIP, or cloud technologies.

This is a highly visible, revenue-generating role with growth potential.

Your Background:

Develop and execute strategic sales and marketing plans to drive partner revenue growth
Recruit, onboard, and activate new Technology Solutions Brokers, Master Agents, VARs, MSPs, and telecom partners
Build strong relationships with partner principals, channel managers, sales teams, and technical stakeholders
Identify and develop new sales opportunities within the partner ecosystem
Assist partners in closing business through joint sales calls, pricing support, proposals, and opportunity management
Deliver product demonstrations, presentations, and partner enablement sessions virtually and onsite
Educate partners on Sangoma products, programs, tools, promotions, and sales resources
Conduct partner sales training and ongoing enablement activities
Maintain accurate forecasting, pipeline management, and activity tracking in Salesforce CRM
Collaborate with internal sales engineering, marketing, operations, and support teams to maximize partner success
Meet and exceed monthly, quarterly, and annual sales quotas
Attend industry events, partner meetings, and conferences as needed
Additional duties and projects as assigned

Requirements

Required Experience

5+ years of successful sales experience in UCaaS, CCaaS, VoIP, SIP, telecom, cloud communications, IT networking, or channel/carrier sales within a channel agent environment, including experience working with Technology Solutions Brokers (TSBs), with a proven ability to build partner relationships, manage complex sales cycles, drive recurring revenue growth, and exceed quota in a competitive technology market.
Proven track record of exceeding sales quotas and growing recurring revenue
Strong understanding of unified communications and cloud technologies
Experience managing partner relationships and complex sales cycles
Excellent written, verbal, presentation, and negotiation skills
Ability to work independently in a fast-paced environment
Strong organizational and pipeline management skills
Ability to travel as needed for partner meetings, events, customer engagements, and industry conferences

Technical Skills

Salesforce CRM or similar CRM platform experience preferred
Microsoft Office proficiency including Outlook, Word, Excel, and PowerPoint
Understanding of networking fundamentals, SIP, cloud telephony, and telecom solutions

Preferred Qualifications

Existing relationships within the TSD community
Experience with UCaaS/CCaaS or contact center solutions
Experience selling AI-enabled communications or CX technologies
Carrier or service provider sales background
Microsoft Teams voice integration knowledge

Benefits
What We Offer:

Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
Matching

National Account Manager - TSB/TSD Remote at Sangoma