Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

The Consumer Outreach Specialist conducts outreach to both current and potential members, participates in outreach events, assists the Outreach Supervisor in planning outreach activities, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. Travel is required within the State of Arizona. (Level 1)

The Consumer Outreach Sr, plans, assist in development, and organize community outreach events and activities. The Consumer Outreach Lead conducts outreach to both current and potential members, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. (Level 2)

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Required Work Experience

1 year of experience in outreach, marketing and/or community relations (Level 1)
5 years of experience in outreach, marketing and/or health plan (Level 2)

Required Education

High School Diploma or GED in general field of study

Required Licenses

Valid Arizona Driver License, with an acceptable driving record

Required Certifications

PREFERRED QUALIFICATIONS

Preferred Work Experience

5 years of experience in AHCCCS/Medicaid, CHIP, health promotion, community outreach, social services, marketing or related field (Level 2)

Preferred Education

Preferred Licenses

Preferred Certifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1

Attend sponsored events
Schedule meetings with and deliver presentations to community partners to share information and maintain a community presence for Medicaid Business Segment and BCBSAZ programs
Build relationships with potential referral sources
Directly engage the community on behalf of Medicaid Business Segment and BCBSAZ programs

Level 2 - SR

Assist in developing strategies and reports for member retention and new membership
Inform management of appropriate strategies to maintain/increase membership
Assist in coordinating sponsored events
Consults with Medicaid Business Segment and BCBSAZ departments, community service organizations health care providers and other institutions for optimal utilization of health education services and community outreach event and program opportunities.

All Levels

Travel within the State of Arizona as requested to perform job responsibilities
Identify potential outreach opportunities to inform potential members of Medicaid Business Segment and BCBSAZ benefits and covered services for Medicaid and Medicare
Schedule and participate in community events to outreach targeted populations for recruitment and/or retention
Sub

Consumer Outreach Specialist- Remote - AZ (Supporting Mohave/Coconino counties) at Blue Cross Blue Shield of Arizona