Role Overview

As a Solutions Analyst, you will provide exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

What You Will Do

Provide world-class customer support, develop an in-depth understanding of our cloud-based software, facilitate the resolution of simple to moderately complex technical issues, and work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers.

Why It Might Be a Fit

You will be energized and motivated by a fast-paced, dynamic, high-demand working environment, and you will have a strong understanding of administrative tasks and workflows for long-term care and medical facilities.

Requirements

Understand the business processes and practices within a long-term care or medical facility
Strong, demonstrable problem-solving skills
Excellent communication skills, written and oral
Energized and motivated by a fast-paced, dynamic, high-demand working environment
Demonstrated ability to multi-task, prioritize, and manage customer expectations
A quick learner with acumen for software and technology
A patient and active listener who is detail-oriented
High level of customer focus and empathy
Familiarity with PointClickCare software is an asset

Benefits

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Originally posted on Himalayas

Solutions Analyst - Financial (West Coast) at PointClickCare