What you can expect
As Zoom undergoes a significant cultural and operational transformation across EMEA, we're building a highperformance, accountability-driven culture that requires dedicated expertise in employee relations. The ER Specialist role is critical to managing the increased complexity of ER casework. Ensuring compliance across multiple jurisdictions, and supporting our managers through performance management, investigations, and organizational change. This is a specialized, risk-mitigating function that directly enables Zoom's go-forward strategy while maintaining our commitment to fairness, trust, and employee care.
About the Team
You'll join the People Experience (PX) function, working closely with ER Business Partners, PX Business Partners, and Legal teams across EMEA. This role is essential to embedding our performance culture, driving compliance excellence, and ensuring workforce changes are executed with sensitivity and precision. You'll be part of a team that values operational rigor, empathy, and continuous improvement. Particularly as we scale our operations and strengthen employee confidence in Zoom's commitment to fair employment practices.
Responsibilities

Managing high-risk employee relations casework including investigations, disciplinary actions, and conflict resolution
Ensuring compliance with employment laws and regulations across multiple EMEA countries
Partnering with managers and PX Business Partners on performance management cases and underperformance issues
Conducting objective investigations and documenting findings with procedural rigor
Developing and rolling out HR policies that support our performance-driven culture
Monitoring ER metrics and providing risk-mitigation insights through data analysis and reporting
Coaching leaders on constructive feedback and consistent application of performance standards
Supporting organizational change initiatives with sensitivity and compliance focus

What we're looking for

Demonstrate in-depth knowledge of EMEA employment laws and regulations
Apply exceptional communication skills when engaging with managers and employees on sensitive matters
Conduct thorough workplace investigations with objectivity and attention to detail
Interpret and implement HR policies consistently across diverse situations
Evaluate ER data to identify trends and provide actionable insights
Manage multiple complex cases simultaneously while maintaining quality and compliance
Partner effectively with Legal teams on high-risk employment matters
Build trust through empathetic and fair case resolution approaches

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Employee Relations Specialist, EMEA - Zoom at Zoom