Primary Details

Time Type: Full timeWorker Type: EmployeeAt QBE, we are always looking to connect with top talent – for current vacancies as well as for future opportunities. It is our aim to continuously build a strong candidate pipeline across all our businesses and key locations in North America.
After submitting your interest to this specific hiring profile, our Recruitment Team will review your credentials and areas of expertise. Should there be a current or prospective opportunity that is commensurate with your career experience, we will contact you for an exploratory discussion. We appreciate your consideration of QBE as an employer of choice.

The Opportunity

This role will deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations. Partner with Field Claims Manager to ensure effective and efficient claims operations.

Primary Responsibilities
• Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
•Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims
•Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail)
•Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements
•Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
•Build and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinations
•Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
•Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business
•Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
•Participate with internal committee to develop global claims technology solutions that support business need
•Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Required Education

• High School Diploma/GED

Required Experience
• 5 years relevant experience
Preferred Competencies/Skills
• Evaluate project outcomes through analyzing current state and desired future state
•Utilize effective communication channels for both external and internal customers
•Handle complex claims using a logical approach
•Provide adjusters detailed instructions for claim procedures and company policy
•Support implementation of company strategies
•High attention to detail
•Solve day-to-day problems, using critical thinking
•Train others on process and procedures
Preferred Education
• Bachelor's Degree or equivalent combination of education and work experience
Preferred Experience
• 5 years experience in MPCI and Crop Hail claims experience
Preferred Licenses/Certifications
• Crop Adjuster Proficiency Program (CAPPP); per State Requirements
Preferred Knowledge
• Working knowledge of claims administration best practices and procedures
•Understanding of local, state and industry standards (NCIS)
•Understanding of relevant laws and regulations across multiple jurisdictions
•Working knowledge of Microsoft Office suite, general computer software and database systems

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around

Claims Specialist - Crop at QBE Insurance