Job Title: Certified Diabetes Educator (Bilingual) – West Region (PST) – Remote

Job Location: Phoenix, United States of America

Job Location Type: Home-based

Job Contract Type: Full time

Job Seniority Level:

**This is posted in anticipation of a future role**

Patient Educator - Certified Diabetes Educator – West Region (PST) – Remote

We are excited to announce that we are currently looking for a Patient Educator (PE) to join our team. The Patient Educator (PE) will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. PE’s are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, PE’s do not provide medical advice or work clinically within this role.

Job Responsibilities:

Must work from a dedicated workspace in their primary home residence
Experience with direct patient interaction and support for persistence and compliance
Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
Demonstrated ability to work independently fast-paced work environment
Demonstrated ability to build relationships with customers and cross-functional partners
Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
Excellent documentation accuracy

Drive and enthusiasm for supporting patients
Excellent listening and problem-solving skills

Schedule

11:00 AM – 8:00 PM EST Mon - Fri

Required Qualifications:

Bachelor’s Degree
3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
Complete understanding and application of principles, practices, and standards in diabetes care directly with patients
Must reside in country where the job is posted.

Preferred Qualifications:

Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare relate
Contact Center Experience using a telephony platform
Bilingual (i.e., fluency in Spanish and English)
Motivational Interviewing experience

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $102,000-$115,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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