The CXO AI Automation team is rebuilding how ETG handles customer support — replacing manual, repetitive work with LLM and process automation. We form and deliver the company's central automation strategy that includes BPMN orchestration, text and voice communication and web-agent browser workflows.

We are looking for someone to build and maintain our delivery process and tackle the diverse integration and automation challenges that come with it - in a team of strong, mature professionals.

Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports
Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention
Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress
Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates
Oversee process improvements and light automation (e.g., YouTrack, SQL)

Requirements

Strong knowledge of project management methodologies and frameworks: Gantt charts, dependency mapping, task tracking tools, process design, SCRUM (or similar)
Technical literacy: understanding how systems integrate and communicate (e.g., Camunda & CRM, Camunda & AI)
Strong written communication skills in English (Russian also valued)
LLM (large language models) literacy; experience with AI-driven workflows is a plus
Nice to have: Basic coding proficiency, especially for automating workflows in YouTrack or crafting simple SQL queries
English level - upper-intermediate (B2/B2+)

Soft Skills

Kind but assertive communication style
Empathy and patience; genuine care for the team
Structured thinking and high personal discipline

Benefits

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.

Originally posted on Himalayas

Delivery manager - AI Automation at Emerging Travel Group