General information

Name

Response - Support Analyst I

Posting Title

Response - Support Analyst I

Ref #

2236872

Date Published

Monday, June 8, 2026

Close Date

09/07/2026

Job Category

Internal Firm Services

Advertised Location

US-Remote

Working time

Full Time

Description & Requirements

Provides remote, enterprise-level IT support across multiple businesses and user levels. Responsibilities include resolving basic hardware/software issues, handling access requests, phone and printer support, and managing incidents. Emphasis is placed on clear communication and customer service. The role focuses on resolving straightforward issues, with a goal of addressing 80% of incidents without escalation. Includes shared on-call duties during evenings, weekends, and holidays. This is a virtual or hybrid position.

What You Will Do:

Provide first-level technical support for hardware, software, network, and access issues via phone, email, chat, and video. Ensure courteous, professional interactions with FORVIS personnel while maintaining high standards in work quality, client relations, and team collaboration.

Troubleshoot and resolve issues using documented procedures and available tools
Promote self-help resources and escalate unresolved tickets after 30 minutes
Maintain confidentiality and direct complex requests to management · Log all actions, inquiries, and resolutions accurately
Follow up with users and set realistic expectations
Meet performance metrics, including answering calls within 15 seconds and keeping abandoned call rate below 5%
Manage ticket backlog and contribute to departmental goals
Participate in on-call rotations during evenings, weekends, holidays, and shift changes

Minimum Qualifications:

Currently enrolled in a tech/computer science program or has relevant support center experience
Minimum 1 year of technical customer service or equivalent training
Strong written and verbal communication skills
Proven customer service excellence
Proficient in PC, laptop, printer, and peripheral hardware support
Skilled in Windows, Microsoft Office, communication tools, antivirus, and diagnostics
Capable of troubleshooting onsite and remote computing issues
Collaborative and professional interactions with peers, clients, and executives

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About Forvis Mazars, LLP

Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000+ team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.

With a legacy spanning more than 100 years, we’re building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience® while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.

What We Offer

Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being—empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.

Legal Notice

Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.

It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.

Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing age

Response – Support Analyst I at Forvis