Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Why this role matters

We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

What you’ll do

Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Monitor account health, usage, and risks
Help operators get more value from Stora, surfacing opportunities and promoting key features
Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

What we’re looking for

We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business.

This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.

You’ll likely be a strong fit if you have:

Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
Confidence working cross-functionally with teams such as Product, Sales, and Support
Comfort using systems and tools to stay organised, track progress, and make sound decisions

We’d be especially interested in candidates who have experience with:

B2B SaaS or technology businesses
Customer onboarding, account management, or long-term relationship ownership
Working with European or multi-market customers
Delivering customer conversations across multiple channels, including email, video, and phone
Supporting customers in a consultative way, not just reactively answering tickets

This role may not be the right fit if you are looking for:

A purely reactive support role with little ownership
A role with very close day-to-day direction on every task
An entry-level position without prior customer-facing experience in a professional environment

Location & working arrangement

We’re open to candidates based in:

Belfast on a hybrid basis
Remote within the UK
Spain, France, or Germany

For candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions, or customer-related activity where required.

Candidates should be able to work with good overlap across our core business hours and must have the right to work in their location. We are not currently intending to offer visa sponsorship for this role.

What we offer

Competi

Why this role matters

What you’ll do

Monitor account health, usage, and risks

What we’re looking for

You’ll likely be a strong fit if you have:

B2B SaaS or technology businesses

Location & working arrangement

We’re open to candidates based in:

Remote within the UK

Spain, France, or Germany

What we offer

Competi

Multilingual Customer Success Manager at Stora