About us:Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

Key Areas of Focus:

Monitoring Delivery & Platform Development

Design, build, and enhance the Zabbix monitoring platform
Develop templates, discovery rules, triggers, thresholds, and integrations
Ensure consistent and scalable configuration across all monitored devices

Service-Aware Monitoring

Implement monitoring that reflects:
Service health
Customer impact
End-user experience
Move beyond simple device availability toward service-level observability

Alerting & Signal Quality

Design and tune alerting models aligned to business impact
Reduce false positives and alert noise
Ensure alerts are actionable and support efficient triage by the NOC

Integration & Data Enrichment

Integrate Zabbix with:
Vendor platforms
APIs and SNMP sources
Synthetic monitoring solutions
Support development of a “single pane of glass” for monitoring visibility

Service, Location & Impact Mapping

Enable device → service → location correlation
Improve accuracy of incident communications and field dispatch information
Support alignment with service and asset data sources

Operational Alignment

Define and support SOPs for alert triage and escalation
Work with NOC and service teams to improve:
Incident workflows
Problem management integration
Support continual service improvement initiatives

More about the role…

Working Conditions

Standard business hours aligned to delivery programme requirements
Collaboration with NOC and engineering teams supporting a 24/7 operation
On-call or extended support may be required during key delivery phases

Key Performance Indicators (KPIs)

Reduction in alert noise and false positives
Improvement in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
Accuracy and quality of service-impact-driven alerts
SLA compliance for client’s monitoring and incident response
Adoption and effectiveness of monitoring dashboards and reporting
Successful delivery and operational acceptance of the client’s monitoring solution

Context

Primary focus is delivery of the client’s monitoring solution
This role is not a BAU NOC position; it is programme-driven
This deployment will form the reference model for future enterprise monitoring capability

About you:

Required Skills & Experience

Strong hands-on experience with Zabbix (design, build, optimisation)
Solid understanding of network monitoring across:
WAN, routing, switching, WiFi and service layers
Experience with:
SNMP and device telemetry
API integrations

Zabbix Engineer (Contract / FTC - 6 months) at Wifinity